Lead Customer Service Rep / Make Ready Coordinator - Real Estate

Scheduled Hours

37.5

Position Summary

This position functions as part of the department Services team. Responsible for greeting, providing accurate information and meeting the needs of the customers of the department office.

Job Description

Primary Duties & Responsibilities :

• Assists manager with staff and scheduling.
• Oversees handling of customer complaints.
• Handles calls and customer escalation issues, serves as tier three point of contact and provides assistance for facilities, parking issues, etc., and works with other university stakeholders in conflict resolution.
• Schedules and tracks unit inspections and turnover for move in.
• Maintains workflow management of all customer requests.
• Maintains a strong working knowledge of software, computer and telephone systems as well as facilities terminology in assigning and / or dispatching work.
• Reviews weekly KPI reports and ad hoc reports as needed for department partners.
• Maintains and updates daily, weekly and / or monthly progress logs.
• Performs other duties as assigned and in support of the department.

Working Conditions : Job Location / Working Conditions

Equipment : Office equipment.

Required Qualifications

Education : High school diploma or equivalent high school certification or combination of education and / or experience.

Certifications : No specific certification is required for this position.

Work Experience : Administrative Services And Clerical Support (3 Years)

Skills : Not Applicable

Driver's License : A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education : Bachelor's degree

Certifications : No additional certification beyond what is stated in the Required Qualifications section.

Work Experience : No additional work experience beyond what is stated in the Required Qualifications section.

Skills : Accounting, Call Center, Computer Literacy, Critical Thinking, Customer Empathy, Customer-Oriented, Customer Relationships, Customer Service, Educational Institutions, Identifying Customer Needs, Interpersonal Communication, Making Phone Calls, Medical Care, Multi-Line Phone Systems, Office Administration, Parking Systems, Proactive Thinking, Professional Etiquette, Relating to Others, Research Labs, Tactful, Ticketing Systems, Work Management Systems

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal : Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays / coinsurance.

Take advantage of our free Metro transit U-Pass for eligible employees.

WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness : Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family : We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit : https : / / hr.wustl.edu / benefits /

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives.

Individuals with a commitment to these values are encouraged to apply.