Pbx Operator

Pbx Operator

The PBX Operator relays all incoming, outgoing, and / or in-house calls efficiently and professionally. PBX monitors all alarms in the phone systems and notifies appropriate personnel. The operator is expected to have excellent communication skills including telephone, guest / colleague application software communication, and email correspondence.

Responsibilities :

• Operate a multi-line telephone system to answer external and internal calls and direct them to the appropriate party.
• Maintain clear communication across the building consisting of hotel and condominium.
• Provide administrative and clerical support, including photocopying, data entry, and filing.
• Keep the switchboard and equipment area organized, clean, and in working condition.
• Answer and aid hotel guests' requests and questions through the virtual concierge communication program.
• Create, update, and distribute call directories to all departments.
• Answer calls politely and efficiently.
• Provide customer service assistance regarding directions to or from the hotel property.
• Assist guests with providing local area information, activities, and event inquiries.
• Provide customer service assistance for reservation confirmation, hotel amenities, and direct room complaints to respective managerial departments.
• Accurately communicate messages on the answering machine.
• Stay up to date with all training material and Standard Operating Procedures (SOPs)

This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service.

Qualifications :

Education :

Language Skills :

Reasoning Ability :

Physical Demands :

Work Environment :

The above description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.