Manager, Loyalty Risk Management - (Hybrid - Seattle, WA)

Risk Management Leader

In this role, you will lead a team responsible for removing risk through identification, assessment, and mitigation that could impact customer experience and business outcomes for Nordstrom's Loyalty Program, The Nordy Club. This role will develop and implement strategies to avoid or minimize negative events, ensuring compliance with regulations and promoting a culture of risk awareness. A successful candidate is an initiative-taking problem solver, who leverages data in effective prioritization, resolves at the root, has excellent attention to detail, and is committed to building and refining existing processes. You sharpen the skills of a high performing team. You love partnering across teams to solve complex problems in a fast-paced environment.

Key Responsibilities :

• Customer Experience :

Ensure a positive customer experience within the loyalty program through proactive identification of potential risks across various areas like financial, operational, and compliance. Analyze the likelihood and potential impact of identified risks.

Oversee planning, execution, and completion of UAT activities within a project or organization. Ensure software or systems meet business requirements and user expectations before being deployed to a live environment.

Ensuring adherence to relevant regulations and industry standards.

Develop and implement procedures for responding to and managing incidents.

Manage risk relationships with third-party partners collecting and informing compliance requirements to influence product roadmaps

Develop and implement strategies to reduce or eliminate risk, including contingency plans and risk transfer mechanisms.

Continuously track and report identified risks and effectiveness of mitigation efforts.

Work with various teams (marketing, product, technology, customer service, supply chain and merchant etc.) to create a culture of risk awareness and address risks associated with their activities ensuring customer satisfaction and program compliance.

Analyze program and test performance data, identifying areas for improvement, and reporting findings to leadership to optimize effectiveness and prioritize resolutions.

Update and create user acceptance testing, risk management and remediation policies and procedures.

Effectively communicating testing, risk and remediation information to stakeholders, including management and teammates at multiple layers of the organization.

Partner with Compliance and Legal teammates to providing testing, risk management and remediation training and awareness programs.

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Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.