Onsite Service Technician

About Electrosonic

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

As an On-Site Service Technician, the right candidate will provide full time technical service and maintenance support for an Electrosonic client at one of the three major New York City Airport Locations. The selected candidate may also participate in installations and commissioning of projects from time to time.

What you'll do

• Provide on-site first line, emergency, and preventative service to our client. Requires extensive troubleshooting abilities, replacing and / or repairing many types of Audio, Video & Control systems and related equipment.
• Arrange for product returns and / or exchanges with the service department.
• Daily equipment checks to ensure equipment is operational. Management of daily check schedules.
• Perform daily / weekly / monthly preventive maintenance and dusting of designated exhibits & rack room areas.
• Video projector lamp changes and proper disposal or recycling of lamps as required.
• Manage and maintain spare AV equipment and consumables inventory including communicating to client when consumable / spare equipment levels reach re-ordering point as determined by customer.
• Assist in training of client's staff and new staff who typically operate these systems on daily basis.
• Provide technical phone support (e.g. answer questions, troubleshoot suggestions) to customer.
• Provide all documentation in a timely manner (e.g. material and labor reports, preventative maintenance reports, expense reports, job costing records, timesheets etc.)
• Perform other activities and responsibilities as directed by the client but within the scope of AV.
• Communicate effectively with the Electrosonic Managers and Service team.
• Accountable for the overall customer satisfaction of the site's AV systems.

Skills :

Qualifications

WORKWEEK; HOURS : 40 hours - Mon - Fri. with occasional after-hours or weekend support.

Special Requirements

The employee must be able to regularly lift 25 pounds and occasionally lift 75 pounds. Specific vision acuity requirements include close vision, depth perception, and color recognition. This person will frequently be required to be on step ladders up to 12' and extension ladders to 26'. Occasional use of a man-lift up to 40' will also be required.

A day in the Life

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include :

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

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