Community Manager Job at Wilcox Communities in Worthington

Wilcox Communities seeks to hire a full-time Community Manager to join our Central Ohio team. This role is responsible for managing the day-to-day operations, performance, and customer experience at one of two of our mid-rise Communities.

ABOUT US

Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.

At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.

OUR PURPOSE

Mission

To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.

Vision

To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.

As a Community Manager with Wilcox Communities your role will be a blend of :

• Leadership : You lead by example and partner with your Maintenance Supervisor to train, develop, manage, and ensure your teams have the resources they need to thrive. You're committed to success and are results driven No matter if you're pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy or simply tracking your office supply budget, you are in the details of your community.
• Performance Management : You're committed to success, and you are results driven. You know just what it takes to ensure your Community achieves the income expectations in your operating budget. No matter if you're pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy, or simply tracking your office supply budget, you are in the details at your Community. You are fluent in market dynamics, variance reports, the Company's policies and procedures, and enjoy setting the strategy for your Community.
• Customer Experience : You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and you're willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance.

REQUIREMENTS

Required Qualifications, Skills, and Experience :

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as :

ADDITIONAL INFORMATION

Wilcox Communities is a non-smoking / non-vaping company, and Equal Opportunity Employer and an committed to compliance of Fair Housing laws and practices.