Per Diem Switchboard Operator

Communications Specialist

Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of over 4,900 talented people works to improve the health outcomes of our communities in Kentucky and Indiana. Our nonprofit system is comprised of over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care service in the region. Join an organization that will make you feel valued and discover the meaning behind : Caring. Connecting. Growing Together.

Hours for the Role : Ability to cover any of our needed shifts on a per diem basis, up to 24 hours per week (including weekends). We currently have 4 shifts : 7 : 00 am - 3 : 30 pm, 11 : 00 am - 7 : 30 pm, 3 : 00 pm - 11 : 30 pm and 11 : 00 pm - 7 : 30 am.

We offer 4 weeks of training. Ability to train a full-time basis for the first four weeks, however schedule is flexible.

Primary Responsibilities :

• Receives and relays internal and external calls and provides general information
• Operates telephone software applications to route incoming calls and place outgoing calls
• Operates the computerized system for patient transport including answering calls, entering information into patient transport system, assigning Ambassadors, and clearing the task when complete
• Dispatches patient transport and security staff as needed to the correct direction including the use of proper radio etiquette to ensure accuracy
• Maintains desk directories, on-call list, reference guides, and other associated reference materials
• Receives and accurately prioritizes; distributes phone calls to providers and nursing staff as needed
• Communicates codes, alerts, drills, and other announcements according to established policies and protocols including disaster management plans
• Proficient in all software applications specific to the Communications Department
• Maintains work area in a clean and orderly fashion to ensure equipment is functional

The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Soft Skills :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.