Customer Service Representative

The Customer Service Representative serves as the liaison between customers, managers and sales representatives to ensure orders are entered in an accurate, timely and efficient manner. We are seeking an individual who has strong people skills and the ability to take the lead in process improvement. This position is located at our headquarters in Macedonia, Ohio, and will align with our Hybrid work model.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Responsibilities :

• Managing calls that come into the customer service phone queue.
• Providing customers with status updates, answers to questions and prompt resolutions of concerns.
• Maintaining a positive, empathetic attitude towards customers, internal and external employees.
• Willing to give feedback on and take lead of improvements for the customer service process.
• Accurately enter orders using our ERP system and prepare required shipping documents.

Key Challenges :

Qualifications :

TPC Wire & Cable is an EO employer : Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.