Kansas City Site Lead Paper Intake, Scanning & Remittance Processing

Kansas City Site Lead

GovCIO is currently hiring for a Kansas City Site Lead to oversee all front-end intake operations for physical mail and documents, including subcontractor site coordination, scanning workflows, logistics, and remittance processing for a federal digitalization initiative. This position will be located at the Subtropolis in Kansas City, KS and will be a hybrid position.

Responsibilities

Responsible for managing all front-end operations of a federal digitalization effort involving physical mail intake and document scanning. This includes coordinating activities across multiple subcontractor-managed and co-managed intake sites, overseeing logistics, document handling, scanning quality, and remittance processing. The Intake Lead ensures site standard operating procedures are followed, SLAs are met, and intake operations integrate seamlessly with downstream processing workflows.

• Oversee the full lifecycle of physical document intake operations at all contractor and partner operated sites.
• Create, conform, and update (as required) standard operating procedures.
• Coordinate secure receipt, barcoding, and logging of millions of incoming submissions per year.
• Standardize and supervise the opening, sorting, categorization, and preparation of documents for scanning.
• Manage high-volume scanning operations, including envelope and content imaging, with quality control checks for legibility and completeness.
• Identify, record, and route all discovered payments and remittances (checks, money orders, etc.) in accordance with client protocol :
• Handle exception documents, such as imperfect or misrouted submissions, with 2-day routing and tracking.
• Oversee site compliance with client requirements, NARA retention, and PII / FTI protection standards.
• Oversee and manage efforts of site technical lead and facility manager. Ensure all efforts are in compliance with NIST security regulations and requirements.
• Coordinate with logistics vendors for physical shipment reconciliation, secure returns, and inter-site document transfers.
• Establish and monitor KPIs across sites (e.g., intake cycle time, scan success rate, remittance handling compliance).
• Serve as primary liaison with subcontractor leads for intake workflow alignment, issue resolution, and reporting.

Qualifications

Required Skills and Experience

Clearance Required : Ability to obtain and maintain a Suitability / Public Trust clearance.

Company Overview

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect :

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including :

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department / team performance, and market factors.

Posted Salary Range

USD $130,000.00 - USD $150,000.00 / Yr.