Assistant Director of Housekeeping

Assistant Director Of Housekeeping

The Assistant Director of Housekeeping supports the Director of Housekeeping in leading and managing the housekeeping department at The Cooper Hotel. This role is integral to maintaining the highest standards of cleanliness, presentation, and guestroom readiness across all areas of the hotel. The Assistant Director plays a key leadership role, overseeing daily operations, driving quality control, and developing a motivated, well-trained team that consistently delivers immaculate spaces and intuitive service.

Duties & Responsibilities :

• Assist in managing the day-to-day operations of the housekeeping department, including guest rooms, public areas, back-of-house spaces, laundry, and offices.
• Ensure all cleanliness, aesthetic, and maintenance standards align with Forbes 5-Star and brand guidelines.
• Lead daily room inspections and quality control checks; provide immediate feedback and corrective coaching where needed.
• Coordinate closely with Front Office and Engineering to manage room status, guest preferences, and repair issues efficiently.
• Supervise and guide supervisors, room attendants, housepersons, and public area attendants, ensuring tasks are completed to the highest standards.
• Assist in recruitment, onboarding, scheduling, and performance evaluations for hourly and supervisory team members.
• Conduct ongoing training focused on cleaning techniques, safety protocols, service excellence, and Forbes service expectations.
• Motivate and engage team members through consistent recognition, feedback, and career development support.
• Respond to and resolve guest concerns regarding housekeeping services with empathy, discretion, and professionalism.
• Track special guest requests (VIPs, amenities, turndown preferences) and ensure they are delivered accurately and on time.
• Conduct follow-ups on guestroom readiness and issue resolution to ensure complete satisfaction.
• Assist in managing departmental payroll, inventory, and supply ordering in alignment with budget goals.
• Monitor and control usage of cleaning chemicals, linen, and amenities to reduce waste and maintain cost efficiency.
• Maintain accurate records related to room status, inspections, guest complaints, and maintenance issues.
• Ensure all team members comply with OSHA safety standards, hotel policies, and departmental SOPs.
• Partner with the Director of Housekeeping to implement quality control programs, conduct internal audits, and prepare for Forbes Travel Guide inspections.
• Lead or participate in pre-shift meetings, safety training, and departmental briefings.

Required Skills & Experience :

Physical Requirements :