Customer Support Representative

Job Description

Job Description

________This is an example!________

PLEASE READ : these jobs are testing jobs of Lever's testing environment - please do not apply for this job.

Lever was founded ten years ago to tackle the most strategic challenge that companies face : how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.

Seeking a self-starter who can work independently and in a team environment, responsible for responding to client inquiries via phone and email as well as working with support groups, management, and network engineers to resolve client issues. The Customer Support Representative is tasked with creating and updating technical support tickets, providing minimal technical support assistance, and escalating tickets to the next technical support tier.

Responsible for answering incoming phone calls and email correspondence from clients seeking technical support assistance. This fast paced environment operates 24 / 7 / 365 (staffed 24 hours, seven days per week, 365 days for each calendar year) and also includes night and weekend shifts.

Responsibilities

• Answer and respond to client phone calls and email correspondence timely.
• Capture and record accurate and detailed client information using CRM tools.
• Providing basic technical, network support assistance to end-users and enterprise clients.
• Routine updates and maintenance of escalated tickets.
• Register and record field technicians via a tracking log.
• Assist with equipment testing and configuration.
• Perform routine checks and maintenance of modem / gateways.
• Escalating technical support tickets to next level support teams.
• Proactively triage support notifications and alerts.
• Update and maintain ticketing system.

Required Education, Experience & Competencies

Sierra Wireless is an equal-opportunity employer committed to fostering an inclusive and diverse working environment. We welcome people of every race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

THE LEVER STORY

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have reached our Series D, raising more than $120 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.

California residents applying for positions at Lever can see our privacy policy here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.