AR / Collections Specialist

Job Description

Job Description

We are looking for an experienced AR / Collections Specialist to join our team in Palm Beach Gardens, Florida. This Contract-to-Permanent position offers an opportunity to contribute to maintaining healthy customer accounts by monitoring past due invoices and credit risks. The role requires close collaboration with Customer Service and Sales teams to deliver top-notch service and ensure corporate goals are met.

Responsibilities :

• Monitor customer accounts and consistently follow up on overdue payments to minimize credit risks.
• Investigate and resolve customer disputes, complaints, and short payments promptly.
• Respond efficiently to inquiries from both internal and external stakeholders via email and other channels.
• Collaborate daily with Customer Service and Sales teams to address account-related issues.
• Build and maintain strong relationships with key customers to ensure smooth communication.
• Keep detailed documentation of customer interactions and collection efforts using designated tools.
• Escalate unresolved issues or high-risk accounts to management for further action.
• Review accounts daily to assess credit limits and release orders placed on hold.
• Suggest adjustments to credit limits based on account analysis and business requirements.
• Support management with administrative tasks, ad-hoc reports, and continuous improvement projects.
• Proven ability to deliver excellent customer service with strong interpersonal skills.
• Exceptional communication skills, both written and verbal, to interact effectively with clients and teams.
• Demonstrated problem-solving and organizational capabilities under tight deadlines.
• Proficiency in using accounting software systems, Microsoft Outlook, Excel, and Word.
• Minimum of 3 years of relevant experience in accounts receivable or credit collections.
• High school diploma required; Associate's degree preferred.
• Familiarity with CRM systems and collection processes is highly advantageous.
• Ability to manage competing priorities and work efficiently under pressure.