Pre-Sales Engineer (Chicago)

Pre-Sales Engineer

The Pre-Sales Solutions Engineer plays a vital role in bridging the gap between customer needs and the technical capabilities of our product and service offerings. Working closely with sales teams, this role designs tailored solutions, articulates business and technical value, and helps accelerate the sales cycle by building client confidence. The Pre-Sales Solutions Engineer engages directly with prospective clients, translating requirements into actionable solutions and ensuring a seamless transition from sales to implementation.

Key Responsibilities

• Client Engagement
• Participate in discovery calls and meetings to gather client requirements and understand business objectives.
• Identify customer pain points, goals, and technical environments.
• Build strong technical relationships with prospective clients to foster trust and credibility.
• Solution Design
• Translate customer requirements into functional and technical solutions.
• Collaborate with product and engineering teams to ensure feasibility and alignment.
• Develop solution architectures, integration plans, and high-level designs that meet customer needs.
• Demonstrations & Presentations
• Prepare and deliver product demonstrations customized to client use cases.
• Present technical solutions to both technical and non-technical stakeholders.
• Lead technical workshops, webinars, and proof-of-concept (PoC) sessions.
• Support client lab setup and management.
• Sales Support
• Partner with sales representatives to create compelling value propositions and win strategies.
• Assist with RFP / RFI responses and technical proposal writing.
• Support pricing discussions, scope definition, and effort estimation.
• Documentation & Handover
• Document customer requirements, solution designs, and integration plans clearly and accurately.
• Provide thorough technical documentation and ensure a smooth handover to post-sales teams.
• Product & Industry Knowledge
• Stay current on product portfolio, emerging technologies, and industry trends.
• Gather and relay client feedback to product and engineering teams to drive continuous improvement

Qualifications

Capabilities

$106,000 - $125,000 a year

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert : Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com .

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following :

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.