Client Care Supervisor (House East)

Job Description

Job Description

PRIMARY FUNCTION / PURPOSE

The Social Service Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families’ w / children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards.

PRIMARY RESPONSIBILITIES

• Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival.
• Provide field orientation and on the job training to Case Managers.
• Create and execute plans for meeting contracted ILP completion and placement goals.
• Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates.
• Ensure Case Managers are providing consistent services in accordance CRF, DHS and OTDA policies and procedures .
• Monitor Case Managers work activities via CARES reviews, physical chart reviews, and spreadsheets.
• Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development.
• Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards.
• Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and / or employment, etc.
• Meet with Senior Management (PD and APD) for individual and group supervision.
• Assist families with identifying appropriate housing resources and assist application process as needed.
• Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations.
• Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and / or housing ready clients.
• Establish linkage with community service providers to obtain housing, health, and social services for clients.
• Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed.
• Complete ILP’s and other Case Management related tasks as needed.
• Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries).
• Support in the acquisition of housing vouchers and placements.
• Deliver crisis management and intervention services to clients.
• Support efforts to place families into permanent housing.

minimum qualifications

OTHER REQUIREMENTS (including Physical Demands)

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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