Program Manager - Community Services

Job Title :

Program Manager - Community Services

Salary :

$72,500 - 77,500 annual (exempt position)

Primary Work Location :

The Village - 1400 Glenville, Los Angeles, CA 90035

[NOTE : Only those applicants who currently reside in California will be considered.]

Job Summary :

The Program Manager is responsible for providing assistance in the daily operations of support services provided for individuals, including Independent and Supported Living Services, and Tailored Day Services, including overall management and administration or programming for assigned individuals. The Program Manager provides leadership to Direct Support Professional team members and works with other members of the support team to ensure a consistent schedule of support to meet individual needs. The Program Manager position is an in-person position with one day weekly permitted for remote work if schedule needs allow.

Description of Duties :

• Adhere to ETTA, Regional Center policies and compliance standards.
• Provide day-to-day coordination of staffing, services, and interdepartmental communication for assigned supported individuals.
• Responsible for developing, implementing, and tracking client programs and services according to program designs and ISP goals.
• Conduct referral packet reviews, potential client interviews, and assessments.
• Communicate with Regional Center to ensure timely authorization of services based on assessments, and transition of services from outside Regional Centers.
• Submit regular progress reports to maintain or amend authorizations as needed.
• Responsible for completing and submitting all required paperwork per policies and procedures and funding source requirements, including monthly Regional Center billing reports and expenditures analysis.
• Maintain up to date knowledge of California's Self Determination Program and work with individuals, families, Independent Facilitators, and Financial Management Services to ensure delivery of services for those utilizing SDP.
• Develop organizational practices which prioritize the needs of individuals supported utilizing the most efficient scheduling practices.
• Professionally interact with Regional Center(s) and other related organi8zations.
• Regularly communicate with individuals supported and their families in a courteous, supportive, and professional manner to address services concerns, questions, or other issues.
• Participate in regular outreach efforts to promote ETTA clients and program services, including regular attendance of networking events, trainings, and fairs.
• Maintain client records using HIPAA compliant web-based programs, including but not limited to, Therap, eRSP and Office 365.
• Participate in Regional Center IPP, annual and quarterly meetings, in addition to regular family / client meetings.
• Responsible for assigned staff payroll completion, accuracy, and timelines.
• Responsible for interviewing, hiring, training, management, and disciplinary actions of direct support staff.
• Provide coverage for unstaffed, unassigned clients, as needed.
• Available for urgent on call support and crisis intervention.
• Provide immediate notification of any special incident to direct supervisor and complete required SIR notification to Regional Center.
• Participate in all meetings and behavioral / skills training as required by agency.
• Support quality programming, health, and safety of all individuals in associated programs. Maintain emergency supplies as provided by agency, to meet program needs for assigned clients. Perform site visits and support staff training for all department clients.
• Weekly travel to the San Fernando Valley for meetings at ETTA's main office.
• Maintain a regular work schedule based on the needs of the program (with crisis availability) with punctual and consistent attendance.
• Understand and abide by ETTA's Mission and Vision for client services, including all policies and procedures.
• Meet face-to-face with all individuals on assigned caseload at least 1x monthly.
• Maintain a caseload as determined by Director and Assistant Director of Programs.
• Meet at least 1x weekly with direct supervisor to report progress, and discuss support needs for individuals served.
• Work effectively as part of a support team including other managers, directors, and outside agency members.
• Perform all related responsibilities as requested by Daily duties and / or tasks may vary from client to client.
• Support individuals served based on their specific cultural needs / religious observance showing a high level of sensitivity to these needs.
• Dress in a professional and conservative manner consistent with ETTA's dress code.
• Other duties as assigned.

Qualifications and Education Requirements :

Benefits :

ETTA's Full Time employees (starting at 30 hours per week) are offered a generous Benefits Package that includes :

About ETTA

ETTA is a leading service provider for individuals with intellectual and developmental disabilities, providing a full spectrum of services. ETTA has provided support for its clients and support for their families in the Los Angeles area since 1993. A team of dedicated, professional staff work one-on-one with ETTA's clients, engaging, guiding, and inspiring them to increase community involvement, grow their social network, develop opportunities, and achieve their greatest potential and goals. Learn more about ETTA on our website .

As a member of the ETTA team, you will be truly appreciated as you help make someone's world a better place. ETTA staff supports, guides, mentors, and inspires our clients to achieve their goals and live happier, healthier, and more fulfilling lives every day!

INDEPENDENCE. INCLUSION. GROWTH .

Learn more on ETTA's website

Questions? Contact our Recruitment Department :

Or call (818) 985-3882, ext. 305

Submit Your Application Now.

(3) Have an insured vehicle (mileage reimbursement).

ETTA is an Equal Employment Opportunity ("EEO") Employer

Live Scan (DOJ / FBI) background check required

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