Customer ManagerDow • Midland, MI, US

Customer Manager

Dow • Midland, MI, US

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Customer Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

Dow is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world.

Dow has an exciting and rewarding opportunity for a Customer Manager in Midland, MI! Will also consider other major Dow hubs in the United States : Houston, Collegeville, and Marietta.

Responsibilities / Duties

Manages account portfolio and prepares and implements sales plans.
Leads and coordinates customer relationships working to understand customer needs, competitive threats, and growth opportunities.
Identify and develop new demand via new customer acquisition and increased share of wallet at existing accounts.
Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
Develops and executes sales and marketing plans delivering business goals of volume and value.
Collects and utilizes market intelligence to shape sales / marketing plan.
Leads and conducts negotiations and implements price changes and strategies.
Collaborates with other functions and stakeholders to deliver CX results.

Required Qualifications

A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.

3+ years of relevant experience (Technical / Operations Engineering / Sales / Commercial related positions etc.)

Fluent in English.

A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship / support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications :

Prior customer facing experience.

Proven ability to hunt, prospect, and generate new customer demand.

Familiarity with Dow's data analytic systems (Power BI, Diamond systems, SmartPrice, OMP, etc.)

Your Skills :

Communication : Professional communication, encompasses written, oral, visual and digital communication within a workplace context.

Business Development : Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. Business development is the creation of long-term value for an organization from customers, markets, and relationships.

Commercial Acumen : Customer acumen is a combination of the skills, knowledge, mindset and ability to excel in the marketing and sales space. It involves understanding market dynamics, anticipating customer needs, and effectively communicating value to close deals.

Customer Sales : Customer Sales is a method that focuses on the customer's needs and experiences rather than hard-selling a product. The customer's needs get identified and are then matched to the benefits related to the product or service. The goal is to build a long-term relationship rather than a short-term, transactional one.

Influencing Skills : Influencing skills refer to the ability to bring people round to a certain way of thinking about a certain topic, without force or coercion whilst acknowledging their opinions.

Customer Relationship Building : Customer relations refers to the methods a company uses to engage with its customers and improve the customer experience. This includes providing answers to short-term roadblocks as well as proactively creating long-term solutions that are geared towards customer success.

Negotiation Skills : Demonstrate the ability to engage clients and stakeholders in productive discussions to reach mutually beneficial agreements.

Additional Notes :

This position does not offer relocation assistance.

Role may include up to 50% domestic travel in the United States and occasional Canada work travel.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you : your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee :

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

Employee stock purchase programs (availability varies depending on location).

Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.

Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries / locations.

Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

Competitive yearly vacation allowance.

Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

Paid time off to care for family members who are sick or injured.

Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

On-site fitness facilities to help stay healthy and active (availability varies depending on location).

Employee discounts for online shopping, cinema tickets, gym memberships and more.

Additionally, some of our locations might offer :

Transportation allowance (availability varies depending on location)

Meal subsidiaries / vouchers (availability varies depending on location)

Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

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Customer Manager • Midland, MI, US

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