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Patient Access Supervisor
Patient Access SupervisorWheeler Staffing Partners • Rock Hill, SC, US
Patient Access Supervisor

Patient Access Supervisor

Wheeler Staffing Partners • Rock Hill, SC, US
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Job Description

Patient Access Supervisor

Employment Type : Direct Hire

Salary Range : $42K - $64K

Monthly Bonus : Up to $250 based on performance metrics

Work Hours : Must be flexible to work 1st, 2nd, or 3rd shift as required

On-Call : Rotational weekend on-call duties (every 5th weekend)

Location : Rock Hill, SC 29732 (100% onsite)

Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24 / 7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.

Key Responsibilities

  • Team Leadership & Support : Provide daily training, guidance, and mentorship to new and existing patient access staff.
  • Operational Management : Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.
  • Customer Service : Maintain high levels of patient satisfaction by addressing and resolving escalated issues.
  • Policy & Compliance : Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.
  • Performance Monitoring : Track and report key performance metrics, including financial clearance and registration efficiency.
  • Patient Access Functions : Perform registration tasks as needed, ensuring smooth daily operations.
  • Shift Flexibility & On-Call Rotation : Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments.

Supervisory Responsibilities

  • Oversee a team of 25 direct reports in the ER registration department.
  • Work alongside leadership to maintain a collaborative, "all hands on deck" culture.

    • Qualifications

  • Education :
  • High School Diploma or equivalent (Required)
  • Associate or Bachelor's degree in Business, Accounting, Medical Administration, or related field (Preferred)
  • Experience :
  • 4+ years of experience in a medical facility, health insurance, or related field (Required)
  • 5+ years in Patient Access (Preferred)
  • 2+ years in a supervisory or lead role (Preferred)
  • Experience working in a hospital environment and managing a 24 / 7 team (Required)
  • Skills & Competencies :
  • Strong leadership and organizational skills
  • Ability to multitask in a fast-paced healthcare setting
  • Knowledge of Revenue Cycle Management and regulatory compliance
  • Proficiency in healthcare information systems and patient registration software
  • Excellent communication and problem-solving skills

    • Apply Today!

    This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you're flexible, adaptable, and experienced in patient access supervision, we want to hear from you!

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    Patient Supervisor • Rock Hill, SC, US