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Software Support Engineer

Software Support Engineer

VirtualVocationsSyracuse, New York, United States
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A company is looking for a Software Support Engineer to provide technical support and troubleshoot issues for customers.

Key Responsibilities

Diagnose and resolve issues across SaaS and on-prem environments

Provide hands-on technical assistance and analyze logs and datasets to identify root causes

Mentor support teams and improve customer-facing knowledge base content

Required Qualifications

Technical degree or 2+ years in SaaS Technical Support or equivalent experience

Experience querying large datasets in relational databases

Experience troubleshooting public / private REST APIs and third-party integrations

Familiarity with agile SDLC and modern programming / scripting languages

Experience with Windows Server

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Software Engineer • Syracuse, New York, United States

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