Job Description
Job Description
Job Description
Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional develop and career track mentoring to GMs and AMs
Achieve Operational Excellence in all stores using structured approach
Reinforce execution of key company policies and standardsIdentify and diagnose most important ongoing operational gaps in under performing storesDevelop formal action plans to resolve gapsCoordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where requiredFinancial Oversight and Review Meetings
Review key financial variables as part of store visit "pre-planning"Analyze and track key financial / operational data to derive meaningful business insightsDevelop short executive presentations (e.g. MS Excel / Powerpoint) to communicate key trends and resultsPresent financial / operational weekly updates during Market Leader and area GM meetingsEnsure stores are meeting operating plan through the use of P / L reviews and quarterly business reviews.Take Leadership role in Market Development activities to drive AWUS growth
Coordinate with Market Leader and field support to develop market business plansDrive the development and execution of Local Store MarketingCoordinate field support resources (Market Specialists) to execute LSM initiativesEmpower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunitiesQualifications
Bachelor's Degree preferredMinimum 3 years multi-unit experience in restaurant / retail industryExperienced in ensuring operational effectiveness for multi-unit organi