Sr. Administrative Assistant

Job Description

Job Description

We are looking for an experienced Senior Administrative Assistant to join our team on a contract basis in Arlington, Texas. In this role, you will manage essential administrative tasks, focusing on work ticket management and ensuring smooth coordination across departments. This position requires exceptional organizational skills, attention to detail, and the ability to handle multiple priorities effectively.

Responsibilities :

• Conduct daily reviews of pending approval tickets, ensuring all necessary materials, notes, and reports are attached before approval.
• Distribute lists of pending tickets to department heads for their review and action.
• Audit incomplete tickets, including those past due, and follow up with department heads to determine next steps such as closure or rescheduling.
• Monitor open ticket statuses, performing audits and initiating follow-ups as required.
• Review scheduled tickets to verify accuracy and confirm appropriate next steps.
• Maintain consistent communication with department heads to support ticket resolution and workflow efficiency.
• Utilize cloud-based platforms and Microsoft Office tools to manage data and reporting processes.
• Prepare and process expense reports and approved invoices accurately and on time.
• Generate detailed reports to track ticketing status and departmental performance.
• Provide back-office support and ensure administrative operations run smoothly.
• Minimum of 3 years of experience in administrative operations, service coordination, or a related support role.
• Proficiency in using Microsoft Excel, cloud-based business platforms, and other office applications.
• Excellent written and verbal communication skills to liaise effectively with team members and department heads.
• Strong organizational and time management skills to handle multiple priorities in a fast-paced environment.
• Attention to detail and problem-solving abilities to ensure the accuracy of ticket management and reporting.
• Familiarity with ticketing systems and data entry processes, including high-volume data entry and numeric data entry.
• Ability to perform administrative tasks such as processing expense reports and invoices.
• Basic office skills and a customer-focused approach to administrative support.