Global Program Manager
WelocalizeHouston, TX, USjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDeveloping operational strategy Active leadership of multiple squads Execution of operational strategy for an enterprise portfolio Develop, maintain & grow business relationships with existing clients Responsible for developing and executing long term strategic account plan(s), acting as the client advocate to ensure alignment with customer's goals, objectives and long-term strategy Evaluate changes in the marketplace, product and service offerings, buying processes, and competitors for purposes of defining and adjusting the assigned account strategies, and specific objectives Manage opportunities, cross solutions and pipelines. Analyze the account potential, i.e., booking / project activity, service mix purchased, use of additional services, and other qualifiers. Track opportunities in Salesforce for centralized tracking and reporting Develop and maintain a rolling 12-month bookings forecast in SFDC Achieve existing and add-on bookings quota for assigned customers / squads Manage contract (re)negotiation (MSAs, SOWs, etc.); ensure contracts are in place, stored centrally and flag when renewals are approaching Engage with the team to manage overdue collections and address DSO Customer satisfaction and achieving customer growth and financial targets Team (employee) satisfaction and achieving team attrition targets Achieve all assigned Objectives & Key Results (OKRs) and contributing cross functionally to other corporate OKR's Utilize business intelligence to monitor squad group and squad team performance and direct squad leaders to improve performance with regular cadence Provide team leadership working closely with Squad Group Leaders and Squad Leaders on specific implementations to achieve customer strategy Implement measurable operational efficiencies to correct or improve revenue performance and cost targets Expertise in operational reporting requirements. Mentor and train teams on performance management and BI adoption Champion Change Management initiatives to ensure a culture of continuous improvement is embedded into the Squad Groups across the organization Sponsor ESAT improvement plans driving greater engagement Motivate team members while supporting their growth and development through active engagement with the Career Framework & Organization Model Drive the adoption of existing and new production tools (e.g. Relay, PBI, WD) and implement adoption monitoring mechanisms Supervision, mentoring and coaching of Squad Groups Leaders on Agile (including internal and external, direct, and indirect reports) Proven track record of delivering customer value by the understanding and mapping of customer business strategies and objectives to the design and delivery of optimal solutions Vast client relationship management experience, including demonstrated dedication at senior and C-level customer sponsors Demonstrate success in achieving or exceeding bookings quota in similar role(s) Proven ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level; excellent interpersonal, written and verbal communication skills Articulate how globalization services enable customers to achieve their desired business objectives (e.g. enabling global product sales, brand protection, compliance) Experience and skill in participating in new and existing client sales cycles including presentations, analysis, recommendations and relationship development Proven track record of creating and leading a high growth professional services organization Extensive delivery experience Demonstrated people management and leadership experience; track record of strong collaboration skills working effectively in a matrixed organization to deliver customer solutions and business results P&L management experience; demonstrated P&L accountability Excellent communication skills with the ability to influence Analytical skills with strong attention to detail Strong negotiation skills Ability to effectively present information to top management Ability to consider multiple perspectives to devise the most suitable customer, personnel and business strategies Strong sense of ownership of the designated client accounts(s) Ability to think creatively Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment Ability to manage large diverse remote teams Positive attitude in the face of adversity or change CLIENT CENTRIC : hyper focused on client experience RELATIONSHIP ORIENTED : high emotional quotient, able to read audience and tailor communication style; develop an open and trusting environment internally and externally GROWTH & RESULTS ORIENTED : determined toward action and achieving goals COMMUNICATIVE : ability to listen, capture client requirements and articulate a solution CONFIDENT : in self and ability to navigate a myriad of situations, comfortable leading and challenging customers PASSIONATE : demonstrate that "we care" and act as a brand ambassador INQUISITIVE : appetite to explore internally and externally how we can delight our customers RESILIENT : to rapidly pivot difficulties that may arise and reframe them into opportunities KNOWLEDGEABLE : industry awareness, customer intimacy and strong grounding of service offering capabilities Is a strong Listener; encourages Empowerment of the team.; effectively Manages Escalation from their team in times when standard operating procedures are not able to address customer dissatisfaction Possesses excellent Negotiation Skills, Situational Awareness and Emotional Intelligence Understands the importance of OKRs to Drive Performance and is Results Orientated Can establish & Develop Processes and procedures to improve Operational Efficiency Regularly exhibits Empathetic Leadership Skills and has a passion for Mentoring & Coaching of team members Develops excellent Followership across the company through Sphere of Influence
Global Program Manager
The Global Program Manager is responsible for account and operational strategy for key strategic Welocalize clients, with a book of business in the range of $10-20M. It blends account management and operational leadership for unified oversight to complex programs. At the account management level, this includes :
- Developing and sustaining a long-term strategic customer relationship
- Leveraging subject matter expertise and service capabilities to create value-based solutions
- Serving as a customer advocate for internal and external stakeholders
- Driving growth and lifetime value through the Strategic Account Management Framework
Operational leadership includes accountability for :
Following the Agile Framework, the Global Program Manager will create high performance service delivery teams with performance aligned and measured to assigned Objectives and Key Results (OKR's). This individual will optimize team performance and provide coaching and mentoring to Squad Leadership with the specific goal of increasing proficiency in all required competencies to meet and exceed the financial performance targets of their portfolio.
The following is a non-exhaustive list of accountabilities and responsibilities of a Global Program Manager :
Account Management :
Operational :
Team Management :
Qualifications : Experience :
Operational :
Other relevant skills :
Key competencies required for this role :
Account Management :
Operational :
serp_jobs.job_alerts.create_a_job
Program Manager • Houston, TX, US
Job_description.internal_linking.related_jobs
Enterprise Program Management Leader.Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Reporting directly to the Enterprise ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The selected candidate will act as the primary liaison for a strategic business portfolio, overseeing supply chain coordination and facilitating cross-functional collaboration on a global scale.Thi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions.
Our goal is to envision and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
For The Marketing Innovation Program At Phillips 66.Marketing has a financial IBT target to achieve sustainable value through our new global innovation program.
Key drivers for the program are margi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
A Global Government Program Manager serves as the primary point of contact for the client and is responsible for leading the development, execution, and in-service growth of ABS products and servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Reporting directly to the Enterprise Program Director of the Enterprise Pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Administer / supervise designated program(s); may also supervise program participants and assessing / advising participants.
Provide program marketing and recruitment strategies creating / revising progra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote, USA Travel Percentage : 25% - 40% Employment Type : Full-Time; Salaried Reports To : EVP of Digital Transformation Compensation : Base Salary, Bonus, Stock Options, 401k, Medical, etc.Job Descr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Channel Partner Program Manager.Are you a strategic thinker with a knack for building scalable partner programs and crafting enablement materials that empower both internal teams and external colla...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Clayton Services is seeking a Program Manager to join a thriving nonprofit organization in North Houston.The Program Manager oversees day-to-day operations, staff supervision, and compliance for a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Location : Houston Texas 77002 (Hybrid Tuesday, Wednesday, Thursday in the office).Need Only Local Oil & Gas Experience.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Global Channel Partner, Product Manager.HP Solution (HPS) LCS Support Services organization is seeking a strategic, results-oriented Channel Partner Product Manager to lead global channel enablemen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
About KIPP Texas Public Schools .KIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 30,000 students across Austin, Dallas-Ft.Worth,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Program Manager Oil & Gas Remediation (Mid-Sized Programs).At AECOM, we're delivering a better world.Whether improving your commute, keeping the lights on, providing access to clean water, or tran...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The role involves leading New Product Introduction (NPI) and sustaining projects, managing cross-functional teams, and ensuring timely delivery of high-quality electronic products in an EMS environ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are a global law firm with a powerful strategic focus and real momentum.Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach.Our shared valu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Global Business Unit Program Manager.Typically 13 - 15 plus years' experience Manages and leads key programs involving multiple functions and program teams to drive the engineering development and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Program Manager, Mission Critical Commissioning.Ramboll's Data Center Facilities team is a pioneer and leader in Data Center Strategy, Planning, Design, Integration, Commissioning and Testing with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Manager Enterprise Program
Academy Sports and OutdoorsKaty, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Business Program Manager (F Project)
Foxconn Industrial Internet - FIIHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager with CLM / ERP / SCM Implementation experience (Houston, Kansas, Jacksonville)
CloudMoyoHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager
Abacus Service CorporationHouston, TX, USserp_jobs.job_card.full_time
Program Manager, Government Programs
American Bureau of Shipping (ABS)USA, Texas, Houstonserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Manager Enterprise Program
Academy Sports + OutdoorsKaty, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager
Houston Community CollegeHouston, TX, USserp_jobs.job_card.temporary
Program Manager
InnovapptiveHouston, TX, USserp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Channel Partner Program Manager
MobizHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager
Clayton ServicesHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Agile Program Manager (HOUSTON)
SamprasoftHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Global Channel Partner, Product Manager
HP Development Company, L.P.Spring, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Regional Program Manager, Primary Multilingual Programs
KIPP Texas Public SchoolsHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager Oil & Gas Remediation (Mid-Sized Programs)
AECOMHouston, TX, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Engineering Program Manager
Foxconn Industrial InternetHouston, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Global IT Program Manager
Norton Rose FulbrightHouston, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager V / Spring, TX, 3+ Months
StaffingSpring, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Program Manager, Mission Critical Commissioning
RambollHouston, TX, USserp_jobs.job_card.full_time