Academic Administrator I

Incoming Student Enrollment Coordinator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location : 255 Crittenden Blvd, Rochester, New York, United States of America, 14642

Opening : Regular

Time Type : Full time

Scheduled Weekly Hours : 40

Department : 600221 SON Staff / Education Programs

Work Shift : UR - Day (United States of America)

Range : UR URG 106 H

Compensation Range : $21.36 - $29.90

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries / hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

General Purpose

The Incoming Student Enrollment Coordinator is responsible for delivering seamless experience for prospective, admitted, and incoming students by managing enrollment operations, onboarding requirements, and engagement initiatives. This role combines strong organizational skills with direct student-facing engagement to streamline admissions processes, reduce melt, and minimize deferral requests.

Reporting to the Director of Admissions and Enrollment Management, this position works closely with Admissions, Student Affairs, Marketing & Communications, Finance, Financial Aid, IT, the Registrar, and other university stakeholders. The coordinator develops processes to enhance student engagement and supports enrollment goals by proactively assisting students through their decision and onboarding process.

Essential Functions

Prerequisite Management

Review and track prerequisite coursework for all incoming applicants and admitted students.

Communicate outstanding requirements to students and provide guidance on approved courses / institutions.

Collaborate with admissions staff to ensure applicants meet eligibility criteria prior to program entry.

Maintain compliance records (e.g., transcripts, test scores, certifications, immunization / clinical requirements if applicable).

Develop and manage systems for monitoring prerequisite completion and compliance deadlines.

Coordinate with academic advisors and faculty to resolve prerequisite equivalency questions.

Provide regular reports on prerequisite and compliance status to leadership.

Assist with student onboarding and registration processes as needed.

Deferral Management

Develop and track initiatives to proactively address melt and reduce deferrals, including personalized outreach, early engagement programming, and advising touchpoints.

Analyze trends in melt and deferrals to identify risks and provide recommendations to the Director of Admissions.

Collaborate with admissions counselors, faculty, and marketing teams to design interventions that address student hesitations or barriers to enrollment.

Support pre-enrollment programming to build community and strengthen student commitment.

Incoming Student Engagement & Success Support

Advise incoming students on provisional program planning, timelines, and resources for success.

Counsel students through enrollment-related concerns with professionalism and discretion.

Partner with program directors and faculty to ensure communication and engagement efforts align with academic program needs

Application Completion & File Review

Conduct first-read reviews ("Read 1s") of applications to ensure required documents and materials are submitted for file completion.

Identify and communicate missing items to applicants and provide guidance on next steps.

Partner with admissions counselors to ensure timely follow-up and support for applicants in completing their files.

Collaboration, Committees, & Special Projects

Serve as a liaison to departments including Marketing, IT, Financial Aid, Bursar, University Registrar, and Student Affairs to support enrollment initiatives.

Participate in committees and task forces focused on admissions systems, incoming student engagement, and enrollment management.

Support admissions events, yield programming, and other initiatives aimed at increasing enrollment.

Other duties as assigned

Minimum Education & Experience

Bachelor's degree. Required

1 year of relevant experience in admissions. Required

2 years of admission experience preferred.

or an equivalent combination of education and experience. Preferred

Advising experience and program management in higher education. Preferred

Knowledge, Skills and Abilities

Strong organizational, communication, and advising skills with high attention to detail. Required

Proven ability to manage multiple priorities and meet deadlines. Required

Experience in a student-centered environment with sensitivity to various populations. Required

Ability to maintain confidentiality (FERPA). Required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military / veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.