UCC Engineer

A company is looking for a UCC Engineer - Help Desk.

Key Responsibilities

Manage enterprise-scale projects, including firmware lifecycle planning and cloud migrations

Architect and validate complex UCC solutions and integrations in enterprise environments

Act as the final escalation point for unresolved UCC issues, delivering expert-level resolution

Required Qualifications

Experience with Crestron XIO cloud portal and Microsoft Teams Rooms

Microsoft Teams Administrator Associate (MS-700) certification

4+ years of experience in enterprise UCC engineering and escalations

Expert proficiency in UC cloud administration platforms and AV-over-IP technologies

Strong background in enterprise networking and incident management