Job Details
Job Location
Kansas City Barry Branch - Kansas City, MO
Position Type
Full Time
Description
PRIMARY PURPOSE OF JOB
Assists with various tasks within and related to the IT department.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
- Southern Bank team members exhibit Southern Bank's values, which can be remembered with the acronym FIRSTS . We teach our team members about our "values in action," which give further examples of how we can live out Southern Bank's values.
We act as a F AMILY - We know we're not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day.
We move with I NNOVATION - We push for better ways to solve problems. We are not afraid of a challenge; we're driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles.We are R OOTED - We're from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we've known people our whole lives.We prioritize S ERVICE - We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities.We build T RUST - We strive to be reliable and trustworthy, honest and transparent. We are dedicated to doing what's best for our team members, our customers, and our communities, and they can be confident that we are who we say we are.We are a source of S TRENGTH - We have a capacity and resilience that has come through years of experience and growth. We are able to support those who count on us, and those who need us can rely on us.Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
Install, configure, and maintain software and hardware systems across multiple branches in the organization; including computers, printers, scanners, UPS, phones, headsets, etc.Assist IT Engineering team with troubleshooting and / or installing infrastructure equipment, including firewalls, switches, and wireless access points.Create, maintain, and deploy scripts for software updates and / or information security initiatives.Provide technical support to employees via phone, chat, or in-person; diagnose and resolve tickets while meeting service level agreements (SLA).Monitor system alerts and escalate issues to appropriate teams to ensure timely resolution.Participate in a rotating on-call schedule and maintain flexibility to support after-hours needs.Perform additional duties as assigned to support IT operations and organizational goals.Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Proficiency in computer administration utilizing Microsoft Windows OS environments.Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.).Strong analytical and troubleshooting skills with a proactive approach to problem-solving.Ability to work independently and collaboratively without constant oversight.Willingness to work flexible hours, including evenings and weekends when necessary.EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
High school diploma or GED (Required).One year of relevant IT support experience (Preferred).Completion of at least 6 months of technical training in IT (e.g., college coursework or technical certification) (Preferred).Industry certifications such as CompTIA A+ or equivalent (Preferred).Experience using ticketing systems and working within SLA frameworks (Preferred).CORE COMPETENCIES
Exhibits Southern Bank's values, as further described through our values in action.
Information Monitoring : Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
Initiating Action : Taking prompt action to accomplish objectives; Taking action to achieve goals beyond what is required; being proactive.
Continuous Learning : Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; and using newly gained knowledge and skill on the job and learning through their application.
