Salesforce Product Manager

Salesforce Admin Fort Lauderdale, FL Hybrid 12 month contract Notes : Salesforce role specific to data cloud, looking for a salesforce administrator. not a developer. Desperate to find someone with Salesforce market cloud experience specifically

Job Summary

The Senior Salesforce Administrator will be responsible for the design, implementation, and management of our Salesforce environments, with a primary focus on Salesforce Data Cloud and Marketing Cloud. This role requires extensive experience in customizing and automating Salesforce solutions to address business needs, coupled with strong capabilities in user support, system maintenance, and data unification strategies. The ideal candidate will also have experience with Experience Cloud, ensuring a comprehensive approach to our Salesforce ecosystem.

Essential Functions

• Leads Salesforce initiatives with an emphasis on Salesforce Data Cloud, Marketing Cloud, and best practices for scalability and future growth.
• Delivers complex end-to-end Salesforce CRM solutions, including Data Cloud-specific features / functionality, such as data harmonization, ingestion, and activation for segmentation and marketing automation.
• Collaborates on key projects to determine business alignment, needs, and system requirements, focusing on Marketing Cloud implementations and Data Cloud integrations.
• Participates in solution design, research, decision-making, and testing of Data Cloud and Marketing Cloud components.
• Tracks work progress / status, identifies risks / constraints, and escalates issues as necessary.
• Troubleshoots and resolves advanced user issues, especially related to Marketing Cloud Journeys, Audience Builder, and Data Cloud integrations.
• Thoroughly document work for reference, troubleshooting, and future iterations, including Marketing Cloud workflows and Data Cloud architecture.
• Stay up-to-date with new Salesforce features and functionality, recommending improvements, especially within Marketing Cloud and Salesforce Data Cloud.
• Review and provide insights on quarterly releases, testing new functionalities, and suggesting enhancements to Marketing Cloud campaigns and Data Cloud-driven insights.
• Develop documentation, presentations, videos, and related content to support user adoption of Salesforce Data Cloud and Marketing Cloud tools.
• Guide business leaders and users in using Salesforce Data Cloud and Marketing Cloud efficiently to maximize data-driven decision-making, customer engagement, and productivity.
• Lead and participate in system implementation projects, including Marketing Cloud setup, segmentation strategy, and Data Cloud integration with external platforms.
• Integrate with on-prem and external systems using REST APIs, webhooks, and ETL processes, ensuring smooth connectivity between Marketing Cloud and Data Cloud.
• Work closely with the Platform Integration team to identify API communication, data flows, and activation processes for Marketing Cloud and Data Cloud.

Skills and Experience

Nice to Haves :