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VP, Physician Practice Operations Specialty Care
VP, Physician Practice Operations Specialty CareMemorial Hermann • Houston, TX, US
VP, Physician Practice Operations Specialty Care

VP, Physician Practice Operations Specialty Care

Memorial Hermann • Houston, TX, US
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Specialty Care Director

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Description

Minimum Qualifications :

Education : Bachelor's Degree in Business Administration or Healthcare Administration required.

Licenses / Certifications : Fellowship status in ACHE or MGMA is preferred.

Experience / Knowledge / Skills :

  • Ten (10) years of progressive leadership in healthcare required.
  • Exceptional problem-solving, critical-thinking, organizational, interpersonal, and written / verbal communication skills; must demonstrate and promote a strong commitment to achieving customer satisfaction.
  • Exceptional leadership abilities to influence and engage the workforce to drive exceptional end-to-end delivery of care.
  • Possesses expert direct performance management acumen.
  • Strong ability to analyze various data sets and work collaboratively to develop and implement action plans.
  • Computer literate : Microsoft Office competency required; clinical information systems is preferred.

Principal Accountabilities :

  • Develops plans and objectives for the designated Directors of Business Operations in which they can be accountable for maintaining an operating environment in which policies, personnel, systems, and processes are systematic, aligned and conducive to cost effective operations throughout assigned specialty service lines.
  • Directs in the development of both strategic and tactical organizational planning to support the mission and goals of the specialty physician practices within the Physician Organization.
  • Responsible for monitoring and communicating the strategic plan's execution. Partners with the Campus C-suites and Service Line leaders as necessary to drive aligned enterprise-wide strategy.
  • Conducts regular performance review meetings with key providers and practices to ensure continual performance improvement related to quality, appropriate utilization, patient satisfaction as well as review of key value-based care KPI's.
  • Continuously identifies areas for improvement and driving change initiatives to completion to improve overall operations and financial outcomes.
  • Monitors progress of annual goals and objectives to ensure successful achievement of strategic priorities, including financial, operational, and clinical outcomes. This includes preparing and reporting out progress and action plans in quarterly operating reviews.
  • Assists in the assessment of acquisition opportunities as well as the development of integration plans. Directs, forecasts, and analyzes special projects.
  • Ensures a culture that embraces collaboration, continuous financial and operational improvement while recognizing and implementing initiatives to optimize operations and profitability.
  • Assures that capital and operational budgets are thoughtfully planned, executed, and managed to established targets.
  • Participates in professional development activities and maintains professional affiliations.
  • Establishes and hardwires a culture of continuous improvement.
  • Creates a climate in which people want to do their best, can motivate, build accountability, positively reinforce safe and productive behaviors, and empowers others.
  • Participates in professional development activities and maintains professional affiliations.
  • Builds appropriate rapport, constructive and effective relationships up and down the continuum.
  • Uses diplomacy and tact and can diffuse high tension situations comfortably.
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory / continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.
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