Administrative Support Associate III

Administrative Support Associate III

Our Community Services unit is seeking an Administrative Support Associate III to join our team. This position is primarily responsible for screening and routing of each customer who presents for services. These services include SNAP (food stamps), childcare, veterans services, and social work. Additional responsibilities for this position include maintaining the community resource table, managing customer mail, posting important notices, and supporting a variety of administrative needs.

The ideal candidate is someone who responds quickly to resident needs and can confidently direct individuals to the appropriate resources. This role is based at one of the most dynamic and interactive buildings in the countythe Health and Human Services building at 40 Coxe Avenueand involves frequent public interaction throughout the day. We provide free parking for all of our employees in our attached parking garage.

HHS opens at 7 : 30 AM and closes at 5 PM, so the typical work schedule includes some flexibility. This position will work with their supervisor to adjust their work start and end times to stay at 40 hours per week while providing coverage. This position reports to the Community Resource Consultant and is part of a collaborative team of 14 individuals. This position is to be hired as soon as possible, with interviews slated for early November and a start date of late November or early December.

English / Russian, English / Spanish, and English / Ukrainian bilingual candidates are strongly encouraged to apply and are eligible for a bilingual pay stipend.

Purpose of the position :

The purpose of this position is to provide administrative support to ensure efficient operations of a program, or department.

Minimum Education, Training and / or Experience (required at time of hire) : High School diploma or equivalent and four (4) years of customer service / office experience; or an equivalent combination of education and experience.

Essential Functions of the position :

• Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones, greeting, and assisting walk-in customers, distribution of mail, and general data entry tasks.
• Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and / or refer inquiries to the most appropriate parties when necessary.
• Coordinate and support department / program meetings and events, such as invitation / distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and / or assemble meeting materials including multimedia equipment.
• Maintain and order office supplies, as assigned and when needed.
• Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management.
• Perform accurate and timely data entry; post or file client data as required.
• May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.
• Perform basic research and compile documents needed for various reports and management-level documents.
• May accept payments for fees, fines, goods, or services as required by the department; may balance cash drawers or registers, and prepare required cash reports.
• Assist with special projects and duties as requested.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities :

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.