Complex Claims Consultant - Dental Healthcare

CNA Insurance • Atlanta, GA, US

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Complex Claims Consultant - Dental Healthcare

Join us as a Complex Claims Consultant in the Dental Healthcare division at CNA Insurance, where you will play a pivotal role in managing complex healthcare professional liability claims across multiple states.

We are looking for a professional with strong investigative skills, deep knowledge of medical malpractice and dental malpractice policies, and the ability to provide high-quality customer service while navigating complex legal and financial issues.

Key Responsibilities

Manage a portfolio of highly complex healthcare professional liability claims, investigating coverage, liabilities, and damages.
Conduct detailed investigations, including discovery coordination and collaboration with defense counsel.
Determine coverage and set accurate reserves, authorizing disbursements within defined authority limits.
Lead claim resolution strategies, negotiate complex settlements, and manage litigation strategy.
Maintain compliance with state / local regulatory requirements and industry best practices.
Mentor and train junior claim professionals.

Required Skills & Qualifications

Bachelor's degree; JD or equivalent experience preferred.

Minimum six years of relevant experience in claim handling or medical malpractice litigation.

Strong knowledge of professional liability insurance, policy language, and claim practices (dental malpractice a plus).

Excellent communication, analytical, and negotiation skills.

Proficiency in Microsoft Office and ability to learn business-related software.

Must have or be able to obtain an Insurance Adjuster License within 90 days of hire, where applicable.

Professional designations (e.g., CPCU) are a plus.

Compensation & Benefits

In Chicago, New York, and California the average base pay range for this role is $113,000 – $160,000. In other jurisdictions the national base pay range is $72,000 – $141,000. Salary determinations are based on experience, skills, certifications and location.

CNA offers a comprehensive benefits package to support employees' physical, financial, emotional and social well-being. For a detailed look at our benefits, please visit cnabenefits.com

Accommodations

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com

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Healthcare Consultant • Atlanta, GA, US