Server Manager

ITS Division Manager Server

Need Locals

Job Description

Metro ITS is seeking a senior-level leader to oversee enterprise server infrastructure, including physical and virtual servers, virtualization platforms, Storage Area Network (SAN) systems, and enterprise data integrity services. This high-visibility position reports directly to an Executive Leadership Team member and is responsible for ensuring the 24x7 availability, stability, and security of critical systems across the organization.

The selected candidate will lead a team of 14 staff, including 6 direct reports, and must bring strong skills in communication, team development, and strategic execution. Success in this role depends on the ability to lead through others, build alignment across departments, and drive forward-looking initiatives that ensure performance, scalability, and resilience. A firm grasp of ITIL-style service operations including Incident, Problem, and Change Management is expected.

This leader will focus on strategic planning, operational oversight, performance optimization, and risk reduction. Ideal candidates will have an operations-oriented mindset, a high degree of professional maturity, and a proven ability to lead complex enterprise initiatives through collaboration and clear accountability structures.

Core Responsibilities Include :

• Provide strategic leadership to the Server, Storage, and Backup teams
• Maintain ongoing alignment with the Assistant Director and escalate major risks or issues appropriately
• Establish and refresh infrastructure strategic plans in coordination with ITS executive guidance
• Lead lifecycle planning and execution for end-of-life hardware and software
• Evaluate infrastructure-related projects, staffing models, and operations to identify improvement opportunities
• Oversee enterprise patching, vulnerability remediation, access control reviews, and infrastructure security posture
• Support team development through strong hiring practices, mentoring, and goal setting
• Coordinate with cross-functional leaders to drive infrastructure projects and enterprise- wide initiatives
• Maintain inventory and performance metrics for infrastructure assets

Current Challenges

Q : What are the most pressing challenges facing the Server, Storage, and Infrastructure teams?

A :

Team Culture and Dynamics

Q : How would you describe the current culture and team dynamics?

A :

Compliance and Security Priorities

Q : What compliance and security areas require immediate focus?

A :

Technical Expertise vs. Oversight

Q : Is this role hands-on or oversight-focused?

A :