Team Training Specialist - Full Time

Job Description

The Training Specialist supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team (primarily on large headcount teams in high volume locations). Training Specialists work in partnership with Team Leadership, their location's Store Trainer, Team Member Services Generalists, and other qualified Team Members. The Training Specialist supports the high-quality, timely completion of New Member Connections for New Members, and supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. Acts as a role model, maintaining a positive image and providing customer-obsessed service.

PRINCIPAL DUTIES

DUTIES APPLYING TO TRAINING SPECIALIST

• Ensures new and ongoing store and team training programs are successfully delivered and completed.
• Works within training deadlines and goals.
• Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
• Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
• Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
• Assists the Store Trainer with facilitation of instructor-led New Member Connections activities (e.g., Welcome Tour), as needed.
• Attends Team Trainer meetings, as scheduled.
• Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
• Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
• Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
• Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
• Completes the Training Specialist Operational Learning Pathway, Training Specialist Certification, Team Trainer Certification, and other assigned training.
• Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
• Mentors Team Members to reach full potential and enhance customer and Team Member experience.
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
• Assumes regular Team Member duties on home team, as needed.

DUTIES APPLYING TO ALL POSITIONS

PRINCIPAL SKILLS

SKILLS APPLYING TO TRAINING SPECIALISTS

SKILLS APPLYING TO ALL POSITIONS

EXPERIENCE

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

The wage range for this position is $18.00 - $24.10 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits

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