Housekeeping Manager, Kindred

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits + Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development + Referral Program

Full Time roles are eligible for the above, plus :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Housekeeping Manager assists in managing the daily operations of the Housekeeping Department to ensure exceptional cleanliness standards and guest satisfaction. Oversees housekeeping activities across guest rooms and public areas, including scheduling, staffing, inspections, and employee training and development. Additional responsibilities include managing deep cleaning projects, lost and found tracking, inventory control, owner housekeeping billing, guest service coordination, pre-arrival preparations, client representation, and overall housekeeping operations.

Job Specifications

Starting Wage : $60,000 - $70,000 + annual bonus

Employment Type : Year Round

Shift Type : Full Time hours available

Minimum Age : At least 18 years of age

Housing Availability : Yes

Pre-Opening Responsibilities

Assist in implementing Standard Operating Procedures (SOPs) and processes in line with Kindred, RockResorts and Forbes standards for a luxury hotel

Support the recruitment and onboarding process for housekeeping leadership, supervisors, room attendants, and support staff

Deliver comprehensive training programs covering :

Conduct trial runs and mock guestroom servicing for skill validation

Supervise deep cleaning of all rooms and suites prior to housewares installation

Oversee housewares installation and ensure all rooms are staged and styled to luxury brand standards.

Support processes to maintain par levels for linens, towels, uniforms, and guest amenities

Train staff on linen handling and damage prevention

Operate and train staff on housekeeping software and communication protocols for room status updates and service requests

Conduct ongoing performance audits and cleanliness inspections

Provide daily reports and readiness updates to the Director of Housekeeping

Be actively present during hotel opening to respond to guest feedback in real time and support the team with hands-on leadership

Post-Opening Responsibilities

Support guest follow-up, manage rebound reports, and assist with group client interactions

Oversee cleanliness of public areas, lobby, landings, storage closets and guestrooms

Support brand-standard passing scores, auditing and maintaining this standard in all hotel areas

Maintain high productivity levels through effective task management and supervision

Maintain and monitor inventory of housekeeping equipment, machinery, and tools; assist in identifying needs and coordinate procurement with the Director of Housekeeping.

Oversee staffing, scheduling, training, coaching, and performance reviews to ensure team members understand expectations and deliver consistent service.

Support linen and uniform inventory / tracking process

Support laundry operations

Assist in the implementation of curated scent profiles, turndown experiences, and seasonal housekeeping offerings

Prepare and update in-room collateral related to cleanliness standards, sustainability practices, and guest amenity options

Maintain a high level of accountability for training and standards

Manage and provide direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Lead by example through professional appearance, conduct, and a positive, guest- focused attitude

Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials

Celebrate team achievements and empower staff to take ownership of service excellence

Investigate complaints and evaluate corrective actions

Monitor proper use and storage of cleaning chemicals; provide training on eco-friendly practices and ensure compliance with OSHA and brand safety standards

Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work

Conduct regular inspections of furniture, fixtures, and dcor

Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum

Ensure all housekeeping procedures and daily practices comply with local regulations and support the hotel's sustainability and brand standards, escalating any compliance issues to the Director as needed

Support the Housekeeping Department Support recycling and environmental initiatives; champion sustainability efforts in alignment with brand goals and Vail's Epic Promise

Solicite employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Performs any additional tasks or projects as required.

Job Qualifications

High school diploma or equivalent. -required

Minimum 2-3 years of resort housekeeping experience. -required

Basic computer skills. -required

Must be able to communicate effectively and professionally in English. -required

Must be able to lift up to 50 lbs. -required

Must be able stand for long periods of time and be able to access all areas of the resort. - required

2-3 years of supervisory or management experience in housekeeping. -preferred

College degree in a Hospitality Management program. -preferred

Experience with Microsoft Office applications including Word, Excel and Outlook. - preferred

Bi-lingual in Spanish. -preferred

The expected pay range is $60,000 - $70,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 511916

Reference Date : 10 / 02 / 2025

Job Code Function : Housekeeping