Supervisor, Customer Services

Job Title

Join a team committed to providing outstanding service at Envoy Air, a stable, secure, and fast-growing airline.

We offer :

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability.

Ensure adequate operational coverage; responsible for scheduling and manpower utilization

Maintain a safe, dependable and consistent operation

Conduct Agent observations

Schedule and administer local training including new hire training

Investigate and resolve operational issues as well as customer service issues

Will be provided company uniforms and must adhere to uniform policy

Participates on operational conference calls, station audits and prepares various reports

Maintains records such as time and attendance, personnel files and performance

Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.

For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip : Agent Video

#envoyoversight

Qualifications

Requirements

In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

Position Preferences

Additional Details

Please note : The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled.