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Avaya Lead

Avaya Lead

MagicforceLas Vegas, NV, Nevada, USA
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IVR implementation with Avaya

Java development background

Position Summary

  • Should have good communication along with requirement analysis skills
  • Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
  • Experience in program communication and program management
  • Communication skills a must, PowerPoint, Visio, structured program updates
  • Must be highly motivated and a self-directed individual
  • Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
  • Knowledge of CTI, LAN / WAN communications and VXML knowledge
  • Experience with configuration and support experience in a complex multi-layered network environment
  • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
  • Experience working under tight deadlines and high-pressure environment
  • Excellent troubleshooting and analytical skills

Essential Skills

  • Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
  • Proficient in VXML - Voice eXtensible Markup Language
  • Call center domain Knowledge
  • Java proficiency
  • Database- Cloud AWS Knowledge
  • Open shift preferable
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    Lead • Las Vegas, NV, Nevada, USA

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