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District Manager

District Manager

Planet FitnessVictorville, CA, US
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District Manager

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

Essential Duties and Responsibilities :

  • Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
  • Operational consistency amongst all clubs within the region, including but not limited to :
  • Outstanding member experience
  • Planet Fitness and Baseline Fitness brand standards
  • Club cleanliness
  • Policy implementation
  • Weekly payroll approval
  • Front desk management
  • Facility maintenance and repair
  • Vendor and inventory
  • Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
  • Develop and train staff to build a bench for the Club Manager positions.
  • Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
  • Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers
  • District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
  • Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
  • Handle all incoming email complaints and mystery shops from district location.

District Manager Schedule :

  • District manager schedules are approved by the Regional Manager monthly.
  • The expectation is that 70% of the District Managers time is spent in the clubs.
  • When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

    • Essential Behavior Requirements :

  • Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
  • Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
  • Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication : Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

    • Minimum Qualifications :

  • Honesty and good work ethic
  • High school diploma
  • Willingness to travel
  • At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

    • Benefits :

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities
  • Monthly vehicle reimbursement
  • Monthly cell phone reimbursement
  • Unlimited PTO
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    District Manager • Victorville, CA, US

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