Lead Medical Assistant

Lead Medical Assistant - Medical Oncology Department

Participates with the Health Care Team in delivering quality health care to patients in a manner that reflects Kaiser Permanente's mission, vision and values. Provides support and assistance to the patient and Health Care Team to promote population based care, continuity of care, customer satisfaction, and self-care. Works under the clinical supervision of the physician, physician assistant, or nurse practitioner, and under the general direction of the designated supervisor.

Essential Responsibilities :

• Provides patient care that is consistent with organizational policies and external regulations and requirements.
• Seeks supervision / consultation or refers to another resource when unable to perform safely, effectively or within role.
• Provides care based on established protocols, guidelines and standards of Care and scientific principle.
• Demonstrates positive interactions with the public and with employees, supervisors, and clinicians / providers in accordance with Organizational Behavioral Guidelines.
• Uses effective communication skills to minimize conflict and / or address difficult situations. Refers patient to appropriate resource for assistance if unable to resolve problem.
• Presents a professional appearance and approach with patient and staff; demonstrates honest and ethical behavior.
• Handles patient and employee information with appropriate sensitivity and safeguarding to ensure confidentiality and right to privacy.
• Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in organizations policies / procedures. Actively participates in safety and infection control program activities as identified by specific program policies / procedures.
• Contributes to the effectiveness of the health care team by working together to complete individual assigned work and work of the team.
• Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs and workload of team.
• Reports to work as scheduled and on time per medical office or hospital policy. Time away from work is approved and taken in accordance with established system policies.

Basic Qualifications :

License, Certification, Registration :

Additional Requirements :

Preferred Qualifications :

Notes :

Working schedule - 4 9 hour shifts.