IT Support Specialist
VirtualVocationsHamilton, New Jersey, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for an IT Specialist I.
Key Responsibilities
Provide Tier 1 technical support for internal users, resolving hardware, software, and cloud-based tool issues
Ensure timely resolution of technical issues, meeting first-response SLAs and maintaining a high ticket resolution rate
Manage device inventory, onboarding / offboarding IT access, and create weekly help desk performance reports
Required Qualifications
Experience in delivering front-line technical support with proficiency in Windows OS and G Suite or Office 365
Ability to handle 75-100 help desk tickets per week while maintaining SLAs
Skilled in tracking help desk KPIs and asset management
Proven ability to multitask and prioritize in a fast-paced IT environment
High attention to detail and accountability in project follow-through
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It Support Specialist • Hamilton, New Jersey, United States
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