Desktop Support Specialist III - Mount Sinai Union Square - Onsite Monday - Friday 8 : 30am - 4 : 30pm

Overview

This position is located at Mount Sinai-Union Square - 10 Union Square East, New York, NY 10003. 8 : 30 AM to 4 : 30 PM Monday - Friday Onsite.

The Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the support and consultation to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware.

Responsibilities

• Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades
• Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
• Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
• Provides support for Mount Sinai users at remote sites outside the campus which might require local travel.
• Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
• Provides third level support on incidents and escalates problems and issues as required to various IT groups.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Maintains a high level of collaboration and communication to work effectively with end users, coworkers and upper management to perform related duties as assigned, requested, or needed.
• Trains and mentors Desktop support Specialist I and II to provide best in class customer service and achieve better resolution times.
• Completes all required / assigned training.
• Performs related duties as assigned or requested.

Qualifications

Education Requirements

Experience Requirements

Certifications

Computer Skills

General Skills and Competencies

Requires an in-depth knowledge of end user computing systems and hardware, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients and other IT management and staff.

Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.

Compensation and Benefits

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $34.52 - $51.98 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses / incentive, differential pay or other forms of compensation or benefits.

Compensation for this role may also be listed as 288 - DTP End User Computing - MSH, Mount Sinai Hospital.

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $34.5206 - $51.9803 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses / incentive, differential pay or other forms of compensation or benefits.

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