Temporary Broker Call Center Agent

A company is looking for a Temporary Broker Call Center Rep.

Key Responsibilities

Provide high-quality online and telephone assistance to customers, including members, brokers, and employers

Resolve inquiries and issues related to eligibility, benefits, claims processes, and other customer support functions

Make recommendations for process improvements and maintain communication with internal and external customers

Required Qualifications

High School Diploma or GED Equivalent

Experience in customer service and handling a high volume of calls

Familiarity with telephone protocol and documenting calls

Excellent listening skills

Bilingual in Spanish