Patient Care Coordinator

P4D - Lubbock Dental CareLubbock, TX, US

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Job Description

Patient Care Coordinator

Dental Office | Front Office + Patient Relations

Pay & Schedule

Pay : $14-$17 an hour
Schedule : Monday through Thursday from 7 : 30am to 5 : 00pm | Fridays from 8 : 00am to 1 : 00pm

About the Role

We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You'll Do

Greet patients and ensure a welcoming front-office experience

Answer phones, confirm appointments, and manage daily schedules to meet productivity goals

Present treatment plans, review fees, discuss payment options, and collect co-pays

Verify insurance benefits, handle claims, and manage accounts receivable follow-up

Maintain accurate patient records and support all aspects of front-office operations

Coordinate referrals and follow through on patient care with specialists

Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations

Participate in daily huddles and communicate clearly with the clinical team

Ensure HIPAA and OSHA compliance at all times

Promote the practice by asking for reviews and referrals

Support cleanliness and organization in both front office and shared areas

What We're Looking For

Outstanding communication and customer service skills

Knowledge of dental terminology and insurance processes (ADA codes a plus)

Strong multitasking and organizational abilities

Comfortable using scripts and addressing patient objections

Team player with a positive attitude and flexible mindset

Dental office experience strongly preferred

Benefits

Competitive Salary

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

If you’re ready to make a meaningful impact in patients’ lives while supporting a high-performing dental team - we’d love to hear from you!

Apply today and join a practice that values your skills, passion, and dedication!

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Patient Care Coordinator • Lubbock, TX, US

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