Surgical Coordinator

The Global Surgical Coordinator provides essential support to all Surgical Services, primarily on weekends and as needed for service gaps. This role ensures seamless coordination of patient care, client communication, appointment management, and procedural support across all surgical areas. The Global Coordinator also performs post-operative callbacks to ensure continuity of care. This role is critical to improving weekend surgical workflow, maintaining communication standards, and enhancing client and referring veterinarian (RDVM) satisfaction.

Client, Patient, and Surgical Service Coordination

• Answer incoming calls for all Surgical Services and RDVM lines, ensuring timely and professional communication.
• Monitoring Surgical Services emails for client and RDVM correspondence; answering client questions, directing them to the onsite surgery service or to come in through the ER as needed
• Act as a liaison between clients, referring veterinarians, staff surgeons, surgical residents, and nursing teams.
• Schedule, confirm, and audit appointments, procedures, and surgeries across all Surgical Services.
• Maintain and manage surgical waitlists in coordination with service leads.
• Ensure all outside medical records, imaging, and diagnostics are obtained prior to appointments in collaboration with the Surgery Scheduling Coordinator.Provide ongoing updates to inpatient owners and assist with discharge planning.
• Communicate post-operative outcomes to RDVMs and perform client callbacks in alignment with service protocols.
• Present pre-operative and discharge instructions, authorization forms, and review financial estimates with clients as needed.
• Monitoring patients PVLs to ensure charges are accurate, medications are prescribed, etc
• Assist with OR flow and patient support, including basic monitoring, under LVT guidance when on-site.

Operational and Administrative Support

Qualifications :

Our comprehensive benefits package includes :

Department

Surgery

Reports to

Surgery Practice Manager / Senior Director of Surgery Services

Status

Full-Time Friday, Saturday, Sunday , Monday, Tuesday

Pay Range

$23.95

$30.75 USD

Excellence in veterinary medicine since 1910. AMC Offers :

A Commitment to Lifelong Learning :

Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities :

AMC is currently undergoing a major expansion and renovation. Once complete, this project will transform the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

Highlights include : A brand-new full floor surgical

center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT

A multidisciplinary team of 140+ veterinarians across 20+ specialties :

With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.

A Hospital in the heart of NYC :

AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.