Technical Support ManagerVirtualVocations • Buffalo, New York, United States
Technical Support Manager
VirtualVocations • Buffalo, New York, United States
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A company is looking for a Technical Support Manager to lead their global technical support organization.
Key Responsibilities
Lead and develop a global team of Technical Support Engineers, fostering a collaborative culture
Oversee daily support operations, manage escalations, and drive customer satisfaction improvements
Implement AI-driven tools and automation to enhance service efficiency and operational innovation
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
7+ years of experience in technical support or customer engineering, including 3+ years in a leadership role
Proven success managing global teams in 24 / 7 enterprise or SaaS environments
Strong foundation in cybersecurity principles, networking, and secure workflow platforms
Demonstrated experience with AI, automation, or analytics tools to optimize customer support delivery
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