AI Customer Support EngineerVirtualVocations • Springfield, Massachusetts, United States
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AI Customer Support Engineer
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for an AI Customer Support Engineer, Tier I.
Key Responsibilities
Quickly respond to all inbound support requests via email, live chat, and community forums
Triage bugs and requests based on customer type and severity of issue
Collaborate with engineering and product teams to troubleshoot issues and provide feedback on features
Required Qualifications
2+ years of programming experience from an engineering role, computer science degree, or personal projects
Proficiency in Python
Experience with machine learning frameworks such as Keras, TensorFlow, or PyTorch
Ability to work autonomously in a self-directed environment
Interest in machine learning and customer service in a technical environment
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Customer Support Engineer • Springfield, Massachusetts, United States
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