Technical Services Representative

Job Description :

Pay Range : $15hr - $20hr

Responsibilities :

• Answer calls on the 800-line and make outgoing customer calls.
• Create service requests for repair, preventive maintenance, assist, Depot, and non-repair.
• Identify and report potential complaints per service order criteria.
• Dispatch service orders to field staff within required timeframes.
• Create installation requests and coordinate hardware installation communication.
• Support the Plasma Business Unit Hotline, including service order completion and rollover notifications.
• Maintain Depot daily reporting and follow up with customers.
• Perform data entry for spare service part orders, FOC orders, and delivery complaints.
• Manage spare part expediting, re-stocking from field trunk stock, and daily SAP part movements.
• Create and update preventive maintenance plans and equipment master records.
• Maintain daily SharePoint requests and generate SAP reports.
• Prepare weekly on-call and vacation schedules.
• Support technical assistance teams, Hotline, Plasma Business Unit, and other departments.
• Complete administrative duties and assigned projects.
• Handle order placement, order processing, reporting, and shipping label creation.

Requirements :

Skills (Required) :

Preferred Skills :

Qualification and Education :

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