Associate, Client Success

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a client services-oriented individual to join our team as an Associate, Client Success. In this role, you will be accountable for executing fleet transactions that support product and asset management. Incumbents apply comprehensive knowledge of the client and Element's products / services in executing activities and requests and resolving issues. The goal is to execute with a sense of urgency and make the clients' interaction with Element easy and consistent.

What You'll Do

Execute day-to-day tactical requests as communicated by the Client Success Partners and / Lead

Receive, complete, coordinate, and / or escalate requests and activities that support product and asset management

Manage exceptions to ensure processes / requests are followed up timely and closed loop

Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries

Basic Qualifications

High School diploma or equivalent required.

Minimum 1 year of Client experience required

Solid working knowledge of Microsoft suite of programs.

Strong excel knowledge, including formulas, data analytics, v- look ups, pivot table etc.

Ability to manage multiple tasks and priorities

Self-motivated and professional team player who works well with others

Ability to work in a constantly changing environment while achieving quality results

Preferred Qualifications

Education : BS / BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS / BA

Minimum 1 year of Client experience, preferably in a B2B (business to business) or services organization

Experience working with Electric Vehicles (EVs) or EV knowledge is a bonus

Location : Hopkins, MN

The hiring base salary range for this position is $49,100 - $67,540 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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