End User Endpoint Support Engineer

Location

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

Job Description Summary

The End User Technology- Print / Device team is responsible for testing and supporting client end point devices such as laptops, desktops, printers, monitors, and peripherals.

Required Skills

• 2+ years of technical support experience in a computer support environment.
• Associate's degree in computer science and / or business, or equivalent work experience.
• Ability to work within a customer-oriented, positive team environment.
• Strong interpersonal, oral, and written communication skills for interactions with both technical and non-technical staff.
• Experience providing support on single projects and initiatives within scope, budget, and timeline.
• Ability to track corporate IT assets throughout their lifecycle.
• Experience installing and supporting print applications for remote users.
• Proficiency in provisioning applications using Microsoft System Center Configuration Manager (SCCM).
• Skills in testing and supporting printer operating systems.
• Experience testing future products for LOB support (printers, desktops, laptops, monitors, and peripherals).
• Ability to configure, troubleshoot, and repair supported hardware.
• Experience opening tickets to track work performed for line of business partners within ServiceNow.
• Skills in installing, configuring, and supporting printers in both retail and corporate locations.
• Ability to lift up to 50 lbs.

Desired Skills

Essential Job Functions

Training Provided

Training will be provided when appropriate.

Compensation and Benefits

This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

For a list of benefits for which this position is eligible, please refer to the benefits page.

Job Posting Expiration Date

11 / 06 / 2025

Equal Opportunity Employer Statement

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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