General Manager - IL

Pay Range : $57,783 - $66,950 annually

Position Summary

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Key Duties and Responsibilities

• Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality by responding to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
• Train, develop, coach, and evaluate employee performance; ensure systems for training employees are fully implemented and followed.
• Maximize store sales goals versus budget, including participation in marketing programs.
• Oversee and partner on increasing catering sales.
• Train, monitor, and reinforce food safety procedures.
• Work with the leadership team to meet sales goals.
• Manage food and labor costs.
• Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
• Monitor food inventory levels and order product when necessary.
• Manage and maintain safe working conditions.
• Manage employees in a manner that encourages growth and reduces turnover.
• Focus on developing long-term sales growth initiatives to drive profitable sales.
• Manage the new hire lifecycle, including interviewing, selection, and training.
• Identify and resolve problems proactively.
• Ensure continual improvement in quality, service, and cleanliness.
• Identify and develop internal candidates for management and shift lead positions.

Qualifications

Age Requirement : Must be at least 18 years old to comply with state and federal laws.

Education : High school diploma or equivalent required.

Experience : 5+ years in QSR with 2+ years in a leadership role.

Skills / Knowledge / Abilities : Excellent prioritization, interpersonal, problem-solving, and collaboration skills. Effective verbal and written communication. Highly motivated, organized, and ethical. Ability to recruit, hire, coach, train, and motivate employees. Must have a valid driver’s license.

Physical Requirements

Ability to lift equipment and cases weighing approximately 10-50 lbs. Clear speech and hearing. Ability to operate a computer or device.

Reasonable Accommodation

Qdoba provides reasonable accommodations for qualified individuals with disabilities to perform essential job functions.

Benefits

Privacy Policy

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Qdoba values diversity and is committed to equal employment opportunities regardless of age, gender, race, religion, veteran status, sex, gender identity, sexual orientation, disability, or other protected status.

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