Patient Access Representative

Patient Access Registrar

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration / admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include : thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications : Required :

Preferred :

Knowledge, Skills, and Abilities :

Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.

Provides service excellence standards :

Responds promptly, professionally and courteously to all customers' needs.

Cooperates and communicates effectively with all McLaren Health Care team members.

Contributes to continuous quality improvement efforts.

Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.

Ensures customer interactions are done in a professional and courteous manner.