A company is looking for a Technical Account Manager to build strategic relationships with enterprise accounts and ensure customers achieve desired outcomes.
Key Responsibilities
Develop close working relationships with technical and management teams to achieve customer outcomes
Act as a subject matter expert for customers, advising on new products and feature enhancements
Manage proactive program deliverables including onboarding, health checks, and strategic support plans
Required Qualifications
At least 7 years of experience with network security solutions, particularly web proxies and firewalls
Bachelor's degree in Computer Science or Information Systems preferred
5+ years in a senior technical support role managing large enterprise customers
Understanding of networking principles, including TCP / IP and DNS
Experience with Active Directory and enterprise applications, along with basic MSSQL fundamentals
Technical Account Manager • Rochester, New York, United States