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Technical Account Manager

Technical Account Manager

VirtualVocationsRochester, New York, United States
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A company is looking for a Technical Account Manager to build strategic relationships with enterprise accounts and ensure customers achieve desired outcomes.

Key Responsibilities

Develop close working relationships with technical and management teams to achieve customer outcomes

Act as a subject matter expert for customers, advising on new products and feature enhancements

Manage proactive program deliverables including onboarding, health checks, and strategic support plans

Required Qualifications

At least 7 years of experience with network security solutions, particularly web proxies and firewalls

Bachelor's degree in Computer Science or Information Systems preferred

5+ years in a senior technical support role managing large enterprise customers

Understanding of networking principles, including TCP / IP and DNS

Experience with Active Directory and enterprise applications, along with basic MSSQL fundamentals

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Technical Account Manager • Rochester, New York, United States

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