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Tallahassee State College is hiring : Coordinator of Enrollment Communication Cen

Tallahassee State College is hiring : Coordinator of Enrollment Communication Cen

MediabistroTallahassee, FL, United States
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Join Our Team at Tallahassee State College

Coordinator of Enrollment Communication Center

Tallahassee State College (TSC), recently recognized as one of the most promising places to work in community colleges for 2025, is excited to announce a full-time opening for the position of Coordinator of Enrollment Communication Center with Call Center .

What You’ll Do

The coordinator is responsible for overseeing the daily operations and supervision of staff within the Enrollment Communication Center. This position ensures a high-quality student and family experience by managing the resolution of inquiries received through telephone, online help tickets, departmental email, live chat, and chatbot services related to enrollment functions. This position serves a pivotal role in shaping the first impression and ongoing engagement of students and families with the College. By ensuring efficient, accurate, and student-centered communication, the Manager directly contributes to enrollment success, student satisfaction, and institutional effectiveness.

Day-to-day responsibilities will include, but not be limited to :

  • Coordinates and evaluates daily operations of the Enrollment Communication Center, ensuring consistent and timely responses to student and public inquiries.
  • Hires and supervises ECC staff, setting performance expectations and coaching employees for continuous improvement.
  • Implements and updates customer service policies, procedures, and strategies that enhance the student experience.
  • Manages customer service functions supporting Admissions, Records, Academic Advising and Student Financial Services.
  • Monitors service performance against established benchmarks, identifying opportunities for improvement in efficiency, accuracy, and customer satisfaction.
  • Provides training and professional development for Enrollment Communication Center staff to foster a culture of service excellence.
  • Resolves escalated student issues and complaints with professionalism and efficiency.

Who We’re Looking For

We’re seeking a candidate who brings not only technical expertise but also a passion for education and student success. Our ideal candidate will have :

  • A bachelor's degree from an accredited college or university and three (3) years professional experience in higher education, student / academic affairs, advising or closely related area.
  • A Master's degree may substitute for one (1) year of the required experience.

    • Why You’ll Love Working Here

    At Tallahassee State College, we’re not just shaping the leaders of tomorrow – we are committed to fostering the growth and development of every team member. As part of our College community, you’ll enjoy :

  • A dynamic campus atmosphere where your contributions directly impact student success.
  • A culture that champions continuous improvement, where students and staff alike are valued and empowered.
  • A supportive team that encourages collaboration, creativity, and innovation.

    • What We Offer

    We offer more than just a competitive salary of $45,435.74 - $49,070.60 annually . When you join the team at TSC, you’ll also enjoy :

  • Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.
  • Opportunities for professional development.
  • A generous leave policy, including paid holidays plus winter and spring breaks.
  • A collaborative and inspiring campus community.
  • Tuition waivers and tuition reimbursement programs for continuous learning.
  • Free access to TSC athletics, fine arts, and performing arts events.

    • A Little About Us

    Established in 1966, Tallahassee State College is dedicated to providing high-quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor’s degrees, and in-demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice .

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    State College Hiring • Tallahassee, FL, United States