Client Engagement Associate

Job Description

Job Description

Salary :

Client Engagement Associate Charlotte, NC

DELTA |v| Forensic Engineering, Inc.

Company Overview :

DELTA |v| Forensic Engineering is one of the recognized leaders in motor vehicle analysis and accident reconstruction in the United States. Our company serves the legal, insurance, and transportation industries nationwide.Founded in 2004 and headquartered in Charlotte, North Carolina, DELTA |v| has grown from a one-person operation into a nationally respected team of expert engineers and client service professionals. With offices in Atlanta, Charlotte, Nashville, Fayetteville (AR), and Denver, we bring cutting-edge technology, scientific analysis, and client-centered service to every case we touch.As our footprint expands, were looking for driven and resourceful team members who thrive in a collaborative environment and bring excellence to every client interaction.

Position Summary :

We are seeking aClient Engagement Associate (CEA)to join our Charlotte, North Carolinaoffice. The CEA plays a critical role in managing case logistics, coordinating engineer support, and ensuring exceptional service to clients in the legal, insurance, and transportation industries.

This position supports a team of engineers locally and coordinates closely with our national offices. Ideal candidates will be naturally organized, calm under pressure, client-focused, and capable of working both independently and collaboratively to keep cases moving forward.

Key Responsibilities :

• Serve as a primary point of contact for local clients, providing prompt, professional communication
• Schedule cases and coordinate engineer calendars, travel, and case logistics
• Maintain accurate project records using internal project management software
• Process and manage physical evidence and assist in maintaining field and office equipment
• Support case intake, conflict checks, documentation, and closing procedures
• Routinely monitor project status to ensure milestones and deadlines are met
• Collaborate with the Corporate Development team on strategic client outreach
• Partner with the Corporate Operations Manager on local office and facilities management
• Participate in the companys rotating on-call schedule, serving approximately five weeks per year to ensure after-hours responsiveness and support for rapid-response cases.
• Perform administrative and operational support duties as needed

Skills & Qualifications :

What Sets You Apart :

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Company Benefits :

DELTA |v| invests in our people with :

Join a growing company that values excellence, collaboration, and client trust.