Administrative Director for Behavioral Health-South End

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Time Type : Full time

Department : South End Mental Health Addiction Services

All Locations : 1601 Washington Street

Position Summary

Under the direction of the Chief Behavioral Health Officer, the Administrative Director is an agent of change who oversees the overall clinical quality and operations for the Department of Behavioral Health at our South End location, which includes the Integrated Behavioral Health, Outpatient Therapy, School-based Services, Specialty, and Telehealth delivered to ages 6+ at all practice locations. The Administrative Director has direct supervisory oversight of NeighborHealth's South End Behavioral Health services and for the Center of Excellence training team, including the Program Director. This role focuses on enhancing service delivery, workforce development, quality improvement, positive culture, and regulatory compliance. This role involves identifying business development opportunities, providing leadership to clinical and administrative teams, managing budgets, and fostering partnerships with community organizations to improve patient care and access to services.

• Develop and implement strategic plans to enhance service delivery and patient outcomes.
• Assist in implementing and evaluating medical standards, updating protocols, policies, procedures, and patient education materials in collaboration with the Medical Director(s).
• Facilitates in collaboration with the BH Leadership Team EPIC support, training and assistance to BH team and functions as the liaison to the IT Epic training team as indicated.
• In collaboration with the BH Medical Director, designs and implements the BHC and Psychiatric provider orientation and training program for both sites.
• Actively participates in emergency management, regulatory compliance and patient safety programs as a content expert along with other BH leaders for behavioral health-related issues.
• As a member of the BH Project Team works closely with the BH Leadership team and project managers to design, formally request, implement and execute each in project with a high degree of integrity and efficiency.
• Specific to NeighborHealth South End BH, coordinates BH system of care design in collaboration with multidisciplinary departments to ensure clinical delivery of services remains relevant and useful to the patient population served, including school-based services, IBH, Specialty, and all other clinical programs assigned.
• Provides programmatic management and oversight of access and utilization data to the entire integrated Care Team while holding teams accountable for performance outcomes.
• Oversees the development, implementation and sustainability of a Youth Behavioral Health service line, including prevention, intervention, and wrap around services.
• Assists in BH Department fiscal management : participation in the preparation and monitoring of the departmental budget; BHC productivity / utilization review, and documentation / coding / billing practices and improvements.
• Provides high quality clinical supervision to assigned BHCs and students.
• With the BH leadership team members shares on-call responsibilities and provides clinical consultation to BHCs on call as well as to medical colleagues in the management of psychiatric emergencies, urgent clinical matters and highly complex patients.
• Responds to, addresses and resolves, as indicated patient and provider complaints in a timely manner, seeking support and consultation as needed.
• Meets the clinical requirements as delineated in the BHC job description and develops and maintains a practice at an agreed upon percentage of FTE which is subject to modification up or down depending on the evolving demands of the role.
• Identify and pursue business development opportunities to expand services and enhance market presence.
• Build and maintain partnerships with community organizations, healthcare providers, and stakeholders to promote collaboration and resource sharing.
• Provide strong leadership and supervision to clinical and administrative teams, fostering a collaborative environment by driving high performing and high positive teamwork.
• Adheres to all NeighborHealth and departmental policies and procedures.
• Mentors and develops staff to enhance professional growth and improve team performance. Holds team members accountable for underperformance in accordance to NeighborHealth's policies and procedures.
• Participates in required departmental activities and meetings. Collaborate with clinical teams to integrate services and improve care coordination.
• Lead initiatives for quality improvement and performance metrics.
• Conduct audits and investigations, prepare reports, and implement corrective action plans as needed.
• Performs other related duties as agreed upon and required.

Other Duties & Responsibilities

Organizational Competencies

1. Reads, understands, and complies with all Organizational, local, State, and Federal policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;

2. Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.

3. Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office / ergonomic safety and other employee safety measures.

4. Leads with "grace under pressure" and models "Patients First" approach to healthcare administration.

5. Is solution-focused and a problem solver.

Education

Master's or Doctoral Degree in the Mental Health field. Independent licensure required (LP, LICSW, LMHC, LMFT).

Experience

Minimum of 5 years' experience working in behavioral healthcare settings. 5 years of progressive management experience with a track record of leading high performing, highly impactful, highly positive teams.

Skills / Abilities

This position requires onsite presence with hybrid flexibility, as determined by supervisor.